Call centers typically have high turnover. The director of human resources for a large bank has compiled data on about 70 former employees at one of the bank’s call centers in the Excel file Call Center Data . In writing an article about call center working conditions, a reporter has claimed that the average tenure is no more than two years. Formulate and test a hypothesis using these data to determine if this claim can be disputed. Solution Tip: You need to write mathematical test of hypothesis statements and apply the test of hypothesis steps.
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