Bus515

1.One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies
with the supplier

  • With the return and repair shop
  • with the supply chain
  • With all employees but top management
  • with top management alone.

2.Which of the following is not attributed to Philip Crosby?

Don't use plagiarized sources. Get Your Custom Essay on
Need an answer from similar question? You have just landed to the most confidential, trustful essay writing service to order the paper from.
Just from $11/Page
Order Now
  • The concept of the quality trilogy
  • The phrase “Do it right the first time.”
    Stressed the idea of prevention of defects
    The notion of zero defects
  • The phrase “Quality is free”

 

3.The Union of Japanese Scientists and Engineers named its quality award after ___________________.

  • Genichi Taguchi
  • Kaoru Ishikawa
  • Joe Juran
  • Phillip Crosby
  • W. Edwards Deming

4.The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is

  • Leadership
  • Strategic planning
  • Information and analysis
  • Human resource development and management
  • Business results

 

5.Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.

  • Universal
  • Country-specific
  • Lower
  • metric